Shipping policy

When will my products be dispatched?

All orders placed before 5 pm Monday - Thursday  will be despatched the following day. Orders placed on Friday, Saturday or Sunday will be despatched on the following Monday.

What does the cost of postage and packaging include?

It includes the postage at cost price and then the cost of the packaging that we use.  We have worked hard to try and make it as inexpensive as possible.

How are my products shipped?

Products are shipped by Royal Mail.

When will my products be delivered?

Royal Mail quote their standard delivery service as taking 2 to 4 working days for UK deliveries.  

Do you ship worldwide?

Yes, we do. Order through the website. Delivery is approximately 7 working days.

What if my order doesn't arrive?

Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & INT. This is because we cannot claim from Royal Mail until this time. 

If an order does not arrive, we always recommend checking at your local post office and confirming your address with us. Please also note that we must be notified within 25 days of any orders that have not arrived. After this time we cannot replace any orders free of charge.